I have suffered a leaky outside tap for weeks - couldn't bring myself to contact my previous plumber as they told me what I needed instead of what I thought I needed - result £200 more than I wanted to pay. So got scared of tradesmen. Plucked up courage to phone Sandy's tame plumber yesterday morning - girl apologised profusely that they couldn't get anyone to me straight away. Phoned today and said are you in now - yes, so round this lovely young man came, couldn't find the 'toby' to turn the water off, so fitted a brand new tap 'live' - in less than half an hour! This was one of the things I'd asked the last plumber to do but they had said nothing wrong with the old tap and just propped up the pipe and fixed it to the wall - even I could see by the age of it that it wouldn't last forever. Wish I'd stood my ground! Anyway, faith restored in tradesmen and plumbers, and got his name in case I need him again. Plus drippy tap in kitchen I thought needed a washer is of the ceramic type and he checked it and said leave it or get a new tap as when you start to fiddle with them they just break, but he will look out for a replacement unit to fit. Just a wee star!